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If you use a hosts file, you can temporarily disable it by renaming it Xhosts. Remove specific entries in the hosts file (advanced users) See Reset Firefox preferences to troubleshoot and fix problems.

Allow the website as an exception to the "Block pop-up windows" setting.

Select the Privacy & Security panel and go to the Permissions section.

Make sure that Firefox is set to Remember history.

Select the Privacy & Security panel and go to the History section.

Verify that cookies are enabled and that the site is not blocked in the Exceptions list.

Select the Privacy & Security panel and go to the Cookies and Site Data section.

Click the menu button and select Settings.

Click the menu button and select Options Preferences. In the Menu bar at the top of the screen, click Firefox and select Preferences. For more information, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

If the video or audio plays when you disable all extensions, then one of your extensions was causing the problem.

If the site works with ad-blocking disabled, you may want to add the site to your whitelist in your adblocker filter.

Clear the cacheĭisable interfering extensions or ad-blocking softwareĪd-blocking software, such as anti-banner filters of your Internet Security program, or extensions, such as Flashblock or Adblock Plus, can prevent audio or video content from playing. Only versions OS X 10.11 and above are supported. Note: The current version of Google Widevine is no longer compatible with older Mac operating systems such as OS X 10.9 and 10.10. See Watch DRM content on Firefox for more information.

General panel Digital Rights Management (DRM) Content setting, Play DRM-controlled content is check marked and that the Google Widevine plugin is enabled. If you have problems playing DRM-controlled content from Amazon Prime, Netflix, Hulu, Disney+ and other streaming services, make sure that your Firefox Options Preferences Settings For more information, see Fix video and audio playback problems on Firefox for Windows and HTML5 audio and video in Firefox.ĭigital Rights Management (DRM) protected videos However, MP4 containers usually depend on platform decoders for AAC and H.264 audio and video streams. Use your system's software package manager and ensure that PulseAudio is correctly installed.įirefox has built in support for open media formats usually associated with MP3, WebM, Ogg and Wave containers. Most Linux distributions now come with PulseAudio pre-installed. The PulseAudio software is required to play any audio from Firefox. If you see a notification saying " To play audio, you may need to install the required PulseAudio software", it means that Firefox cannot find or use PulseAudio. You may need to install the required PulseAudio software